Like most companies, we work our hardest to delight our customers. In fact, our most important core value is to "create remarkable experiences through ingenuity, high standards, over-communication, and details." We know we've met that standard when our graduates become repeat customers (through our Alumni program) and/or share unsolicited, highly positive feedback on their experience.
One of my favorite sayings is, "It doesn't matter how emotionally intelligent we are. What matters is how emotionally intelligent we can be." I use this mostly in two settings.
One of the core concepts of emotional intelligence is that, as leaders, our emotions and moods spread to our team. No matter how skilled we are at "hiding" our true feelings, studies have proven they come out subconsciously through unique language, tone of voice, non-verbals, and other micro-behaviors.
One of the most important words I've learned in recent years is eudaimonia, a Greek word that is about human flourishing or prosperity. Eudaimonia refers to the highest human good, drives fulfillment and meaning, and involves the pursuit of personal flourishing.
Humans are social creatures. Research has concluded that strong social bonds contribute to a longer life. And most of us work in teams, for teams, and with teams. Yet when it comes to learning, we rarely do it together. We listen to podcasts, read books, attend seminars, and reflect mostly on our own.
In all of the work we do on emotional intelligence and leadership, perhaps nothing draws more attention, response, and delight as the Junto Emotion Wheel.
Topics: Emotional intelligence
I've been learning, practicing, and speaking about emotional intelligence for about 10 years. But it wasn't until six months ago that I finally discovered how best to describe the concept, and the feedback I received only reinforced that discovery.
One of my favorite songs in recent years is "Turn It Around" by the band Lucius. As much as I've loved listening to it, I never bothered to read the lyrics until just a couple weeks ago. And while I know the two women behind the band intended to tell a different story, I couldn't help but draw parallels to our work at Junto, and to entrepreneurs, in general. Here are the lyrics.
In recent weeks, many of us created the time for or found ourselves doing some reflecting. We took stock of what we accomplished last year, what we would have done differently, and why. We also probably thought about what we want to accomplish in the new year, and what it's going to take.
As the years go by, I have more conversations about vision, mission, and core values statements (VMV).